The place was clean and the customer service was very good; it's conveniently located near shops and surrounded by mountains.

The location was quiet and beautiful and in front of a garden and a lake. In front of interesting places, because a bus station was close to the hotel...

Clean and the staff was attentive. The breakfast had a great selection of tasty food and drinks. The location was beautiful - near another bus station, the Hakone buses and FIND SHOPS NEAR BY. It also was near by attractions. We didn't have time, so we will definitely go again next time.

It was all fantastic!

Very amiable and attentive staff. Absolutely stunning view of the private garden. Located close to a bus stop, easy to get everywhere. Honestly nothing too much trouble.

the service was exceptional and the food was outstanding.

My room was big size and the bed was comfy. There was a clean bathroom with a shower, hairdryers and a bidet. The location of the hotel was favourable and stunning - at a moderate distance from a botanical garden.

Conveniently close to a bus stop, making getting around a breeze. the staff here are super friendly and helpful, making you feel right at home. Loads of tasty breakfast options to choose from. 🌟.

close to a bus stop and lovely area.

The location was quiet, for example, a botanical garden was not too far away from the hotel. It also was in front of gardens and lakes. The japanese-style room was big size and unique with mattresses instead of a futon, beautiful view, the private bath. I enjoyed that this property offered wake-up service.

There are plenty of delicious options for breakfast, the location is convenient for exploring nearby attractions like the POLA Art Museum and the pond with swimming carps, and the rooms are fantastic.

The place was quite clean and had a traditional style building with friendly staff.

This place offers beautiful and unique rooms with good views, and the bathrooms are clean.

The spacious rooms here offer an authentic experience with incredible views and comfortable mattresses, all at a reasonable price.

We had a room with a bathtub and the location was excellent, within a short walk to the restaurant, bus station, and the bus stop.

I had an amazing stay at this hotel. The staff were incredibly friendly and accommodating, going above and beyond to make sure I had everything I needed. The cleanliness of the hotel was top-notch, and my room was spacious and comfortable. I loved the traditional Japanese style, with tatami floors and a beautiful view of the gardens. Breakfast was delicious and served in the traditional Japanese style. The hotel also had parking available right in front, which was very convenient. The location was perfect, nestled in the mountains and providing a serene and peaceful atmosphere.

Not obvious to find, especially if you are unfamiliar with the area.